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    • Terms & Conditions - NCG Online


    1.1. In these Terms & Conditions, “NCG” refers to New College Group, the term “you” refers to a customer or student, the term “we” refers to NCG.
    1.2. These Terms & Conditions are specific to the NCG online courses.
    1.3. You agree to be bound by these Terms & Conditions, and any other relevant NCG policy and procedure:
    1.3.1. By completing the online registration and making the payment for an NCG online course; or
    1.3.2. By enrolling on an online course via a third-party agent;
    1.3.3. If you are under 18 years of age, by enrolling on an online course via your parents/legal guardians or a third-party agent.


    2.1. You must be 16 or older in order to join an NCG online course.
    2.2. If you are aged 16 or 17, we will ask you to provide the written consent from your parents or legal guardians for you to join an NCG online course.


    3.1. You can start a course any Monday except on UK Public Holidays and in the Christmas week.


    4.1. NCG reserves the right to change details of its advertised online courses, and course dates, where circumstances beyond the company’s control necessitate such changes or where the number of enrolments is not enough to operate an online course viably.
    4.2. In the unlikely event that NCG is unable to deliver your online course in full, you may be offered enrolment on a suitable alternative online course at no extra cost. You have the right to choose whether you would prefer to cancel the online course (terms and conditions apply), or to accept a place on another online course. A minimum of five students are required for an online course to run. If there are fewer than eight students, alternative arrangements may be made.

    5. PAYMENT

    5.1. Payment for the NCG Online Courses must be received in full at least 1 calendar week prior to the course start date.
    5.2. Bookings are made in the UK and prices are given in GBP.


    6.1. Before the start of the online course
    6.1.1. EU Students: From the moment you make the payment, you have 14 calendar days to cancel the online course in order to receive a full refund (if you have already started the online course, any live lessons you have taken will be deducted from the refund). If it is more than 14 calendar days from the date the payment was made and up to 5 calendar days before the start of the online course, you will receive a full refund. If it is more than 14 calendar days from the date the payment was made and less than 5 calendar days from the start of the online course, one week course fee will be deducted from the refund.
    6.1.2. Non-EU Students: If you cancel the online course up to 5 calendar days before the start day you will receive a full refund. If you cancel the online course giving less than 5 calendar days’ notice, one week course fee will be deducted from the refund.

    6.2. After the start of the online course
    6.2.1. Outside clause above, once you have started the online course you must give 2 weeks’ notice to end the course early and to receive a refund of the remainder of the course.

    6.3. Exceptions
    6.3.1. No refund will be made if a student is expelled from an online course because of offensive, aggressive or inappropriate language, behavior or attire.

    6.4. Cancellation and refund process
    6.4.1. Notice of any cancellation and any refund application must be made by email to admissions@newcollegegroup.com. Failure to provide email notification will lead to full charges being made.
    6.4.2. Refunds will be processed within 30 calendar days from the date the refund application has been submitted.
    6.4.3. Refunds can only be paid to the same bank account or credit card from which original payment was received.


    7.1. You must be the user of the online course and you cannot transfer an online course to anyone else – i.e. you cannot share your personal login details with anyone else.
    7.2. You are not permitted to take videos or recordings of any other kinds of any class.
    7.3. Your teacher can ask you to leave the class or you can be expelled from the course if you engage in any offensive, aggressive or inappropriate language, behavior or attire.


    8.1. NCG will process and share personal information provided by you in accordance with the UK Data Protection Act 2018 and any other applicable data protection legislation.
    8.2. By submitting an application to NCG, you agree to the storage of your personal details, including sensitive personal data, in NCG’s administrative systems, whether electronic, on paper or any other medium, and to the usage of that information for NCG’s purposes only.
    8.3. Personal information processed by NCG will include your full name, age, contact details and, where appropriate, the full name and contact details of your parents, legal guardians, agent or sponsor. We will also keep data about your education, health, welfare, accommodation, travel, passport/national ID, visa, finances and fees.
    8.4. We will sometimes need to share your personal information with other organisations in the UK or overseas. We will only share all or part of your personal information when:
    8.4.1. It is necessary for the provision of services involving external suppliers (e.g. third party online teaching platforms); and/or
    8.4.2. It is legally required or lawful to do so.
    8.5. We reserve the right to record any live online class. By participating in the live class, you agree that we may record and process a video of this class (including your image and/or voice) and make it publicly available.


    9.1. We are not responsible for any events outside our reasonable control which may cause the cancellation of any online course, classes, or other services that we provide. Events outside our reasonable control may include, without limitation, war, riot, civil strife, industrial dispute, terrorist activity, disaster, storm or other extreme weather conditions, flood, plague and infectious disease.


    10.1. These Terms and Conditions are governed by the laws of the United Kingdom and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions.

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